Shipping policy

1. Order Processing Time

All orders are shipped from China. Delivery times vary by product and depend on availability. The estimated shipping time is 5–15 business days after dispatch.

If your order contains multiple items, the total shipping time will be based on the item with the longest lead time. We do not split orders or ship available items separately. If you wish to receive products as soon as they are ready, please place separate orders for each item.

We strongly recommend that you review your shipping address carefully, as we cannot redirect packages once they have been shipped.

2. Shipping Methods & Fees

Carriers We Use

North America: UPS, FedEx, DHL, USPS, GOFO, Canada Post, and UniUni, etc.
United Kingdom: Royal Mail, EVRi, Yodel, and DPD, etc.
Other European countries: DPD, DHL, or UPS, etc.

Some remote areas may experience longer delivery times. We reserve the right to change shipping carriers at our discretion, as long as the service level remains comparable.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. The exact fee will be displayed on the address‑filing page before you complete your purchase.

3. International Shipping

We ship worldwide (or to selected countries). International customers are responsible for:

Customs duties, taxes, and import fees – these are not included in our shipping charges and vary by country.
Compliance with their country's import regulations. We are not liable for packages delayed or seized by customs.

International delivery times typically range from 5–8 business days, but may be longer due to customs processing. Tracking may be limited once the package leaves the destination country.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.

You can also track your order by logging into your account (if applicable) or visiting our [Track Order] page.

Please allow up to 24 hours for tracking information to update after dispatch.

5. Lost, Damaged, or Stolen Packages

Lost packages: If your package is marked as delivered but you have not received it, please contact the carrier directly with your tracking number. We will assist you in filing a claim.
Damaged packages: If your order arrives damaged, please take photos of the damaged outer packaging and the items, and contact us within one day of delivery.
Stolen packages: We are not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure location or using a signature‑required option (if available).

6. Incorrect Shipping Address

Please double‑check your shipping address at checkout.

If you notice an error, contact us immediately at the email below. We will do our best to update the address before dispatch, but we cannot guarantee changes after the order has been processed.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipping at your expense.

7. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses for certain courier services – please check at checkout.
Some products may have shipping restrictions due to size, weight, or hazardous material regulations. We will notify you if applicable.

8. Delivery Delays

We are not liable for delayed or failed deliveries caused by:

Actions of the consignee, including but not limited to:
- Changing the address after shipment
- Providing an incorrect or incomplete address
- Entering wrong contact information
- Refusing to accept the package
Customs clearance issues – if goods are destroyed or delayed due to failure to clear customs in a timely manner, the customer bears full responsibility.
Force majeure – events beyond our reasonable control, such as:
- Natural disasters (earthquakes, typhoons, floods, fires, heavy rain, fog, etc.)
- Government actions or policy changes
- War, strikes, or civil unrest
- Communication system failures or carrier disruptions
- Weather‑related transport interruptions
Delivery restrictions – packages cannot be delivered on weekends, national holidays, or to addresses that couriers are unable to access (e.g., certain schools, workplaces, or gated communities).