Refund policy

This policy applies only to online purchases made from Outdoor QiYu. We want you to love your purchase, but if something isn’t right, we’ve made the return process straightforward.

1. Order Cancellation

You may cancel your order before it is shipped.

Orders typically begin processing within 12 hours of placement. If your order has already shipped, you cannot cancel it – please follow our return procedure below.

To cancel, contact us immediately at qiyuxc@gmail.com.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

Orders can only be returned or exchanged within 14 days of receipt;
It is in brand new, unused, uninstalled, and undamaged condition.
It is in its original packaging with all accessories, certificates, manuals, and invoices.
You have proof of purchase (order number or receipt).
The item is not custom‑made or personalized.

Non‑returnable items include:

Orders exceeding 1 month do not accept return or exchange of goods。
Custom‑made products (e.g., custom‑fit gear, personalized equipment, bespoke items).
Free gifts or promotional giveaways.
Any product that has been modified, installed, or used.

3. Return Process

Ship the package to the address we provide. Do not ship before receiving our confirmation and return address.

Any product returned without prior approval will be refused and sent back to you at your expense.

4. Return Shipping Costs

If the return is due to our error (e.g., wrong item sent, product damaged during shipping, or a confirmed defect), we will cover the return shipping costs.

If the return is for any other reason (e.g., customer preference, ordered by mistake, no longer needed), you are responsible for all return shipping costs, customs duties, and other related fees.

The original shipping cost is non‑refundable in all cases. If we issue a refund, we will deduct the return shipping cost from your refund when the return is your responsibility.

5. Refund Process

Once we receive your return, our quality assurance team will inspect the item.

If the item meets all return criteria, we will process your refund within 5–10business days.

Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to show the credit.

If the item is damaged, used, or missing parts, we may reduce the refund amount or deny the return.

6. Custom Products & Price Modifications

Custom or personalized items are non-refundable, except in cases of manufacturing defects or damage caused during shipping. If your custom order is already in production, cancellation is not possible.

Prices for our products are subject to change without notice. We do not offer price adjustments for orders placed more than 7 days before a price change.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice. We are not liable to you or any third party for such changes.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. Provide clear photos of the outer packaging and the product. We will arrange a replacement or We will assist you in filing a claim.